TCS Service Ambassador Careers
TCS Service Ambassador Careers – Work from Home Program 2018 Details.
Department Client Services & Customer Support.
Total Positions are 15.
Job Location Karachi, Hyderabad
Gender No Preference.
Minimum Education Intermediate/A-Level.
Career Level Entry Level.
Minimum Experience Fresh.
Last Date to Apply is May 25, 2018.
Engages the existing and potential customers to establish trust and building rewarding working relationships.
Maintains Company’s service standards by exercising professionalism and empathy when dealing with customers and is focused towards creating a WOW experience for the customer.
Conveys a consistent brand image that appeals to the customers.
Facilitates customers by explaining necessary procedures of TCS products and services.
Analyzes customers’ needs and preferences correctly. Is well versed in evaluating options to choose the best solution for them.
Provides full suite of customer services offerings (e.g. shipment status, tracking and other related queries) to customers contacting TCS via the customer service hotline & electronic channels timely and accurately.
Follow-up and makes scheduled call backs to customers where necessary.
Ensures that critical issues are highlighted and seek advice for resolutions.
Highlights areas for improvement with suggested solutions to improve TCSs procedures, technology and service to positively enhance customers experience with TCS.
Emotional Intelligence, Planning & Organizing, Relationship Building, Interpersonal & Communication Skills, Customer Centrality.
The Online Application Link is available below.